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When an ecommerce transaction goes south for a business

As more and more people turn to the internet for their shopping, ecommerce has come to play a big role for many retail businesses here in the United States. There are quite a few retailers out there that get a good deal of their business in the form of ecommerce.

Now, sometimes, an ecommerce transaction doesn’t go quite the way a business had hoped. For example, sometimes, a customer ends up abandoning an online purchase before they complete it, thus leaving the business with one less sale.

There are certain things that can up the chances of a customer doing this. Statistics in a recent Small Business Trends article point to problems with the payment process, mobile compatibility issues and too high of shipping costs as common reasons among consumers for giving up on an online purchase. So, its shipping policies, its payment processing systems and how well its ecommerce platform is suited for mobile devices are all things it can be important for a retailer to pay close attention to when it comes to the ecommerce side of its business.

Another unfortunate direction an ecommerce transaction could end up going for a business is it leading to a dispute with the customer. Such disputes could involve a range of different things, like a customer accusing the company of failing to live up to its end the transaction. They can also come about in a range of different ways.

As with disputes regarding traditional transactions, ecommerce-related disputes could end up having some pretty big ramifications for a business. So, when a Louisiana business is wondering how best to handle an ecommerce-related dispute that has come up, it may want to talk the matter over with a skilled business lawyer.

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Roddy, Watson & Everett
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Lake Charles, LA 70605
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